Are You Truly Client Centered?

Have you ever thought about identifying your clients' natural method for problem solving so you can serve them better? 

Have you ever considered matching team members to clients according to their shared instinctual approach? 

A financial firm in Minnesota has and does. Read about it here:
http://minnesotabusiness.com/article/defined-approach

Is Trial and Error Really Error?

I ran across this quote from Thomas Edison: "I have not failed. I've just found 10,000 ways that won't work."

It made me think, is "trial and error" a misnomer? 

For quick starts (those folks who thrive on taking risks and challenging the status quo), failure is in many ways a form of success...it's a stepping stone to the true, viable solution. Error is necessary - a welcome part of the creative process. 

Are you discouraging error in your organization or are you embracing it as a means to innovation?